The saying “the customer is always right” needs to be banished from retail. It is a phrase that is stupid and arrogant. Being someone who worked in retail for years and dealt with customers who think they’re “always right”, hearing this phrase makes me want to strangle someone.
Often times this phrase is uttered when the customer(s) want something they can’t have. There were times where some dumbass co-worker would bend the rules for a customer, and that same customer would get pissed when I refused to bend the rules. A popular one would be to take two store coupons on one transaction (where I worked that was against the rules), and customers who were used to getting “special treatment” would get pissed and ask for the manager (who told them the same thing and added that the employee doing that for them wasn’t supposed to do that).
Customers need to know that RULES ARE RULES and it is unfair to employees to complain about it to them and use “the customer is always right” phrase. Don’t they understand that breaking the rules can get an employee fired? Most probably don’t give a shit as long as they can use their $2 off and $5 off coupon at the same time, even though it’s against the rules, but who cares??
I’m thankful I’m no longer in retail and I don’t have to deal with that crap anymore. But I feel bad for the employees who have to still deal with this. Just because you spend money at a store doesn’t entitle you to special treatment. There are rules and policies that you need to respect, I don’t give a crap if you don’t like it or want to use both your coupons. And just an FYI, some places have a “ONE COUPON PER HOUSEHOLD” policy as well. This means that NO you can’t split your transaction into two and use both coupons and the employees (who work in a store with that policy)who do that for you are BREAKING POLICY. Maybe you can just ACCEPT it.
So the phrase “the customer is always right” needs to be done away with. It has NO place in retail and never did. It implies that the employee doesn’t know what they are talking about, no matter if they worked at a place for 4+ years. The customer is always right except when they are wrong, which is frequent. Also, in retail, the answer is always yes…except when it is NO. Some customers need to learn what the word “no” means and how to accept that one too.
And while we are on the retail subject….if an item is in the wrong place on a shelf (it doesn’t match the items behind it), DO NOT ARGUE ABOUT THE PRICE!! Customers are lazy and don’t put crap back where it belongs and so they just put it on the nearest shelf. It’s a low move and if you’re that person, STOP. If an item doesn’t ring up with the correct price, tell the cashier. They’ll price-check it, sometimes if there was a sale change not all the items carry over to the new price at the same time. If the item wasn’t in the correct place, accept that you cannot pay $3 for a $40 item. Chances are that it wasn’t the employee’s fault and you are taking money from their paycheck (the store looses $37)because you don’t wanna pay full price. Again, having worked in retail this crap pissed me off.
To the customers who follow the rules and accept policies, THANK YOU!!